Shipping policy
FLYYPOD® Shipping Policy
Last updated: 20/02/2026
At FLYYPOD®, we aim to dispatch and deliver your order as efficiently as possible while maintaining the highest service standards.
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Order Processing & Dispatch
• Orders are processed and dispatched within 1–2 business days of payment confirmation.
• Orders are dispatched from our Melbourne distribution facility.
• Orders are shipped Monday–Friday, excluding public holidays.
• During peak periods (sales, holidays, product launches), dispatch times may be slightly extended.
If you have not received a shipping confirmation email within 3 business days, please contact us at:
thelounge@flyypod.com
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Shipping Rates
• Orders over AU$275 — FREE standard shipping
• Orders under AU$275 — Calculated at checkout
Final shipping costs are automatically calculated at checkout.
All shipping charges are non-refundable, including in cases of delivery delay.
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Estimated Delivery Timeframes
Delivery times vary depending on your location:
• Standard Shipping: 5–7 business days
• Express Shipping: 2–4 business days
Please note:
Delivery timeframes are estimates only and are not guaranteed. Delays caused by carriers, weather events, peak periods, customs clearance, or other factors outside our control are not grounds for refund.
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Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking details. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
For assistance with tracking enquiries, please contact us at thelounge@flyypod.com.
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Authority to Leave (ATL)
We recommend providing a delivery address that is attended during business hours.
If Authority to Leave (ATL) is selected, parcels may be left unattended at your nominated address at your own risk.
FLYYPOD® is not responsible for loss, theft, or damage once goods have been delivered, signed for, or left at your nominated address in accordance with delivery instructions.
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Freight Forwarding Services
To protect product authenticity and customer experience, FLYYPOD® does not permit delivery to freight forwarding services.
Orders placed using freight forwarding addresses may be cancelled and refunded at our discretion.